{"product_id":"9780140288520","title":"Difficult Conversations","description":"\u003cmeta charset=\"utf-8\"\u003e\u003cspan data-mce-fragment=\"1\"\u003eWe attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you \u003c\/span\u003e\u003ci data-mce-fragment=\"1\"\u003eGetting to Yes, Difficult Conversations\u003c\/i\u003e\u003cspan data-mce-fragment=\"1\"\u003e provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:\u003c\/span\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003e· \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003eDecipher the underlying structure of every difficult conversation \u003c\/span\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003e· \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003eStart a conversation without defensiveness \u003c\/span\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003e·\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e Listen for the meaning of what is not said \u003c\/span\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003e· \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003eStay balanced in the face of attacks and accusations\u003c\/span\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003e· \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003eMove from emotion to productive problem solving\u003c\/span\u003e","brand":"Stone, Douglas","offers":[{"title":"Paperback \/ softback Trade paperback (US)","offer_id":42291259736288,"sku":"9780140288520","price":12.0,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0330\/3125\/8248\/products\/51gE7dQRyoL._SX325_BO1_204_203_200.jpg?v=1641658264","url":"https:\/\/agricola-street-books.myshopify.com\/products\/9780140288520","provider":"Agricola Street Books","version":"1.0","type":"link"}